FAQ

  • Where is the store based?

Nanjing, China

How do I pay for my order? Is it secure?

 

Our store accept PayPal, one of the most trusted online payment solutions on the web. Because of this, Mypuffgirl has all the same securities and payment fraud protection as these leading payment processors. It accept Visa, Mastercard, Discover, American Express .

  • Do you accept orders placed outside of the US?

We sure do!

  • How long will it take to receive my order?

You will receive your dress in 18-20 days after placing the order . If you event date is soon , you need to contact us . We will make it as Expedited order . For expedited order , you could receive it with 10 days !

  • Can I cancel my order or change dress after payment?

All orders cannot be cancelled over 24 hours after your purchase . You need to contact us within 24 hours if you would like to cancel or change your dress .

  • Can you make the dress according pictures I send?

Yes, we can! We expect your coming pictures at any time! Please send us the pictures you want by email, we would review it carefully and reply you as soon as possible. Then we will ask for a reasonable price including shipping cost.

  • Can I get a discount when I order in bulk?

Yes, definitely you can! Purchase in bulk is always welcome!
Please contact us with more details such as styles and quantities so that we can offer you the best price to build our long term business relationships!

  • Do I need to pay for taxes and duties?

It has no taxes . We will use our cooperative express to ship to your here .

  • What if something is wrong with my order?

If you have a problem with an order from this store, please contact the store directly, either through the contact page or just email us mypuffgirl@hotmail.com